Frequently asked

Questions

    • Website design & updates (Squarespace specialist)

    • Build‑With‑Me sessions and training

    • Business Setup advice for small businesses

    • Social Media Setup

    • Basic Logo creations

    • Small businesses

    • Solo founders

    • Charities

    • People who want clarity, transparency, and hands‑on support

    • Those who prefer a collaborative, jargon‑free approach

  • I'm open to whatever communication method works best for you. Once we have made initial contact, we will have a free Google Meet discovery call. Then going forward, most clients usually add me to their Google Chat, message me via WhatsApp, or send requests via email. Some clients also prefer to schedule regular calls.

  • No!
    Only because I don’t feel it is required because technology is so great! Thanks to tools like Google Meet, email, and Zoom, I'm able to achieve the desired efficiency and quality from anywhere in the UK, and at a lower cost to you.

    But!
    If you are local and feel it is necessary for a F2F we can arrange one but all travel expenses will be invoiced to you.

  • For all projects, a 50% deposit is invoiced upfront. Additional invoices are issued on the last Friday of each month, with the final invoice due upon completion. All invoices are payable within 7 days, and work will only begin once the initial payment has been received.

    • Prep first: You’ll complete a Client Prep Kit so all copy, images, and brand assets are ready before we meet.

    • Live co‑build on Google Meet: We share screens and build your site together in real time. I guide, you learn, and you get hands‑on experience.

    • Training included: I show you how to edit pages, add sections, check mobile layouts, and handle basic SEO.

    • Review period: You get up to a week to proofread and send one list of small final tweaks.

    • Launch support: I connect your domain and complete your final tweaks before launch.

    • Recording provided: You receive a full session recording and searchable transcription.

    • Post‑launch help: 14 days of email support for technical questions.

    • Session length: Booked as a 3‑ or 6‑hour session, typically taking 30–60 minutes per page/task depending on complexity.

    • Small updates: 1–2 weeks

    • Full builds: 4–8 weeks

    • Dependent on client responsiveness and the size of the site

  • No — while Squarespace is my specialist platform and I’m a Squarespace Gold Circle member, I also work with other platforms including WordPress, Wix, Shopify, and SmugMug. If you’re already on one of these platforms or considering a move, I can still support you with setup, updates, and guidance.

Let’s Work Together

Let's have a free discovery chat about your business and the support you need. I'd love to hear what you're working on and see how I can assist. I'm here to explain how everything works and answer any questions you might have during our call. Drop me an email at karen@kogdigital.com, schedule a discovery chat, or submit an enquiry.

Free 30-min chat