Project Feedback & Complaints

We take great pride in the websites we build and the service we provide. If something hasn't met your expectations, we want to hear about it so we can put it right as quickly as possible.

Our Complaints Process

  1. Submit the form below: Please provide as much detail as possible so we can investigate.

  2. Acknowledgement: We will confirm receipt of your complaint within 2 working days.

  3. Review: We will review your project files, contract, and communication to understand the issue.

  4. Resolution: We aim to provide a formal response or a proposed solution within 7 working days.

Karen Cooke sat at her laptop with short dark hair and a grey hoodie

Karen Cooke trading as KOG Digital

10 Abercorn Way
Woking
Surrey
GU21 3NY

Telephone No
Email

Legal Note: In accordance with the Electronic Commerce (EC Directive) Regulations 2002 and the Companies Act 2006, the above details are provided for the purpose of transparency and to allow for direct and effective communication.