Appointment Cancellation Policy
I value your time and ask that you value mine. To ensure a smooth schedule for all clients, please note the following policy for discovery calls and scheduled consultations:
- Notice Period: If you need to reschedule or cancel your appointment, please provide at least 2 hours' notice. This allows me to offer the time slot to another business owner.
- Late Cancellations & No-Shows: Appointments cancelled with less than 2 hours' notice or missed appointments without prior notice may incur a £50 fee.
- How to Cancel: To cancel or reschedule, please use the link in your calendar confirmation email, call [phone protected], or email [email protected].
- Email Communication: By booking a call, you agree to receive essential appointment confirmations and occasional web strategy tips. You can unsubscribe at any time.
Project & Retainer Cancellation Policy
- Retainer & Ongoing Support Commitments: Monthly support retainers require a minimum initial commitment of 3 months. Support hours are tracked in 15-minute increments and must be used within the calendar month (unused hours do not roll over).
- Review & Renewal: Fourteen (14) days prior to the end of your 3-month term, I will check in to confirm whether you wish to continue, extend, or adjust your package.
- Ending Your Contract: If you choose not to renew at the end of your term, simply notify me in writing via email or complete our project cancellation form before your billing cycle renews.
Project Deposit / Build Bookings: For custom website builds and scheduled Co-Build intensives, project deposits and cancellation terms are governed by your individual project proposal and agreement.